Alli Cleaning Solutions LLC – Service Policies

1. Satisfaction Guarantee
Your satisfaction is our top priority. If you're not completely happy with our service, please notify us within 24 hours, and we'll promptly address any concerns.
2. Insurance and Bonding
We are fully insured and bonded, ensuring peace of mind for our clients.
3. Communication
Open and clear communication is essential. We're always available to discuss your needs and receive feedback.
4. Consistent Team Members
We strive to send the same cleaning professionals to your property for each visit. However, due to scheduling, this may not always be possible.
5. Office Hours
Our office operates Monday through Friday, 8:30 AM to 5:00 PM. Messages received outside these hours will be addressed the next business day.
6. Supplies and Equipment
We provide all necessary cleaning supplies and equipment. If you have specific product preferences, please let us know in advance.
7. Quality Control
Our team is trained to deliver high-quality cleaning services. We welcome your feedback to continually improve our services.
8. Arrival Window
While we aim to arrive at the scheduled time, unforeseen circumstances may cause delays. We appreciate your understanding.
9. Access to Property
Please ensure we have access to your property at the scheduled time. If we're unable to enter, a lockout fee may apply.
10. Security and Alarms
If your property has a security system, please provide instructions for access or ensure it's disarmed during our visit.
11. Pets
We love pets! For their safety and ours, please secure them during our visit.
12. Clutter
To ensure efficient cleaning, we ask that personal items be picked up before our arrival.
13. Safety
For safety reasons, our team cannot move heavy furniture or handle hazardous materials.
14. Weather Policy
In severe weather conditions, we may need to reschedule appointments for the safety of our team.
15. Payment
Payment is due on the day of service. We accept various payment methods for your convenience.
16. Cancellations and Rescheduling
Please provide at least 48 hours' notice for cancellations or rescheduling to avoid a fee.
17. Damage Policy
While we take great care, accidents can happen. Please report any issues within 24 hours so we can address them promptly.
18. Termination of Services
Either party may terminate services with appropriate notice.